Introduction & Quality Commitment
At EarFun, we design and manufacture high-performance wireless audio products engineered to meet international acoustic standards. We provide a straightforward, hassle-free manufacturer warranty policy to ensure complete buyer protection for retail customers, overseas importers, and distribution partners.
This warranty policy applies to genuine EarFun products purchased through EarFun official channels, verified Amazon flagship stores, and authorized international distributors. This limited warranty provided by the manufacturer does not diminish or affect statutory buyer rights mandated by local jurisdiction laws.
18-Month Warranty for Quality-Related Defects
All quality-related hardware defects on products sold directly by EarFun or authorized global partners are covered under a comprehensive 18-month warranty program starting from the verified date of original purchase.
For valid quality-related warranty claims, defective items will be replaced with a factory-refurbished model of equal value when available, or a brand-new replacement unit. All replacements follow the remaining warranty timeframe of the original product or a 3-month replacement coverage window, whichever is longer.
Standard Claim Processing Requirements:
- Buyers must provide valid proof of purchase clearly detailing the order date, product model, and unit cost.
- Technical support must document initial troubleshooting steps performed by the buyer.
- Valid product serial numbers and visible photo or video evidence illustrating the technical defect are required.
- Physical return of the defective item for laboratory quality inspection may be required depending on product category.
Valid Proof of Purchase Includes:
- Official order identification numbers from authorized online retail channels.
- Commercial sales invoices issued by EarFun or certified wholesale distributors.
- Dated sales receipts displaying itemized descriptions and price points.
30-Day Money-Back Guarantee Terms
Undamaged EarFun audio products may be returned for a full refund for any reason within 30 calendar days from the date of physical delivery to the designated shipping destination.
Note for B2C & Reseller Returns: Once returned items arrive at an authorized EarFun regional fulfillment warehouse for quality inspection, refund authorization is processed automatically to the original payment channel.
- Return packages must include all original accessories, cable management, and uncompromised standard packaging.
- For non-quality related claims, the buyer handles return freight logistics and shipping fees.
- For non-quality related claims, EarFun refunds the exact purchase cost of the audio unit itself.
- Returns failing physical quality checks or missing essential accessories may be refused.
- Customized, commercial promotional, or limited-edition items are non-refundable unless verified quality defects exist.
Order Cancellation & Logistic Handling
Order Processing Window: Orders placed through official channels enter warehouse fulfillment pipelines within 24 hours.
Cancellation Terms: Order cancellation requests submitted within 12 hours of placement prior to logistics dispatch will be processed with a full refund.
Return Logistics Notice: Products dispatched from regional Amazon or local 3PL fulfillment warehouses must be returned directly to the specific originating facility. Unauthorized direct returns to Asia headquarters warehouses without prior support authorization cannot be accepted.
Warranty Exclusions & Liability Scope
The standard 18-month warranty does not cover issues resulting from:
- Products without sufficient proof of purchase or legitimate commercial verification.
- Lost, stolen, or misplaced inventory.
- Items that have exceeded the 18-month standard warranty coverage period.
- Non-quality related issues reported after the standard 30-day money-back guarantee window.
- Unapproved third-party repairs, modifications, or hardware tampering.
- Damage caused by external environmental factors, physical misuse, liquid immersion exceeding rated IP specifications, thermal damage, or improper voltage operation.
Limitation of Liability
EarFun assumes full responsibility for goods damaged or lost in transit when utilizing prepaid return shipping labels provided by EarFun. For buyer-managed freight returns without pre-approved shipping labels, the sender retains risk responsibility for loss or damage incurred during shipping.